At Athath Al Qusoor, your satisfaction is our priority. If you receive a product that does not meet the agreed-upon specifications, has a manufacturing defect, or has sustained damage during shipping (such as breaks or fractures), you are eligible for a return or exchange.
To be eligible for a return or exchange, please ensure the following conditions are met:
The issue (non-conformity to specifications, manufacturing defect, or shipping damage) is reported within 48 hours of the delivery date.
You provide clear evidence of the issue, such as photographs of the defects or damage.
The product is returned in its original packaging, including all accessories and documentation.
How to Initiate a Return or Exchange:
Contact our customer support team immediately within 48 hours of receiving your order, providing details of the issue and any supporting evidence.
Our team will review your request and guide you through the return or exchange process.
Upon verification of the issue, we will arrange for either a replacement of the product or a full refund, depending on your preference and product availability.
Important Notes:
This return policy applies only to products that are not as described, have manufacturing defects, or have been damaged during shipping.
Returns or exchanges due to a change of mind or incorrect selection are not covered under this policy.
We are committed to ensuring you receive high-quality products in excellent condition. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team.
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